I found Yunus through reading customer reviews. He operates as a small business, understands the importance of customer care and satisfaction and treats the problems you are experiencing as one that needs dealing with straight away, and you as a valued customer.
I have used Y T Plumbing and Heating three times. Twice to keep an old boiler going and the third time to advise on and fit a new boiler.
What I see as unique is the way in which the company operates is way it treats you, the customer;
- your initial enquiry is responded to quickly
- information given is user friendly
- there is no 'sucking of teeth'
- you are not left feeling like the company is doing you a favour by 'fitting you in'
- work takes place on the date and time agreed - where you are not waiting weeks for the work to take place
- Yunus is open and upfront with you about what the problem is and the options you have
All this works to give you complete trust, faith and confidence in the service; and you WILL receive a first class service.
I needed a new boiler. I have a small home and so left Yunus the key and went away for a couple of days. On return, 2 evenings later, I had a great new system operated by the Nest, a toasty, clean and tidy house, and a promise that Yunus would pop round the next day to check everything was OK. The system was fairly self explanatory and by the time Yunus arrived the next day, I was up and running with the technology and the NEST.
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